Help with your Account
You may have noticed some exciting changes to our website. If you're wondering what's changed and how to use your account, you'll find everything you need to know below.
If you have any further questions, please don't hesitate to get in touch with us.
WHAT HAS CHANGED?
We've made a lot of changes, big and small, but here are the ones we are most excited about and we think you'll love.
Choose your dishes 4 weeks ahead
Plan a whole month of dinners in one sitting - or leave it to us, and we'll pick based on what you've loved before.
Rate your dishes
Loved something? Wasn't quite your favourite? It helps us make the menu even better and helps you remember what you enjoyed.
Set your dietary preferences
Not a fan of seafood? Always want vegetarian dishes? Set your prefernces and we'll make sure you're sent something you prefer to let us choose for you!
planning your dishes
Your portion options on the Meal Planner are based on your plan size. On a plan for 2 people, you can choose 2, 4, 6 portions and so on; on a plan for 4 people, it’s 4, 8, 12.
For smaller portion options, just update your plan:
- Go to My Plan and click Edit Subscription.
- Choose the number of people and meals you’d like.
- Click Save Changes and give it about 30 seconds to update.
- Head back to your Meal Planner and pick your portions.
Your regular weekly order will update to match your new plan, so have a quick look at your Meal Planner before the cut-off.
Video tutorial
Your Plan is your default setting if you don't choose any dishes for that week. It also sets the minimum number of dishes you can order.
To change your plan, head to 'MY PLANS' in your account, click 'EDIT SUBSCRIPTION'. From here you can change your number of meals and portions, and set your dietary preferences.
Open your meal planner and you will see each upcoming delivery date listed in a row on the top.
Click on the delivery day to see the dishes available for that week. You can fill in all four weeks at once, or leave them and come back to later.
If you do not choose or skip, we will send you a selection from that week's menu based on previous deliveries, as we always have.
We still require you to choose 2 days before your delivery by 10 pm.
Video tutorial
You can currently set your dietary preferences to 'Vegetarian' and 'No Seafood'.
Head to 'MY PLANS', click 'EDIT SUBSCRIPTION', and click 'SET MEAL PREFERENCES'.
Up to twelve portions of pasta and twelve add-ons in a single delivery, which is double the old limit. You can change the number from one delivery to the next, so a quiet week in or a week with friends staying can look completely different.
Every rating goes back to the kitchen, and we read all of them. They tell us which dishes to bring back, which recipes need another look, and what to cook next. It takes a few seconds and is incredibly helpful to us.
It'll also save in your account so you can look back at which dishes you enjoyed.
Rate My Order
SIGNING IN
Mobile: Navigate to the top left of the screen, click the three lines, and choose 'Log in'. Either enter your email that you have always used to log in or click Shop Pay.
Desktop: Navigate to the top right of the screen and click 'Log in'.
You no longer need one. Every time you sign in we send a fresh code to your email address. Your login details should save to your device, so you shouldn't need to sign in every time.
DELIVERIES AND SKIPS
Head to 'MEAL PLANNER', click on the date you want to skip under 'UPCOMING ORDERS' and click 'MORE ACTIONS'. From there you can click 'Skip order'. This order should now appear with a line through its date on your Meal Planner.
Video tutorial
You can either change your delivery address permanently or just for one delivery.
To change your delivery address permanently:
Head to 'MY PLANS', click 'EDIT SUBSCRIPTION' and under 'PLAN DETAILS' click on 'ADD NEW' under the address section.
This may update your delivery day, so please double check your new delivery day, update your order schedule and dish choices accordingly.
To change it for one delivery:
Head to 'MEAL PLANNER', choose the delivery day you'd like to send your order to a different address and click 'MORE ACTIONS' at the bottom left.
GIFT CARDS
Yes!
If you already had a gift card on your account, it will have been converted to credits, so you can continue to use it.
If you have a gift card code that you have not used yet, you can redeem it by adding it to your account as a discount.