1. The cut-off time for amending or skipping your order is 10 pm, two days before your delivery is due to arrive.
2. By joining Nonna Tonda you understand that we offer an ongoing weekly delivery service. You can opt out of this at any time by calling us on 020 4538 3991 or emailing hello@nonnatonda.co.uk. We require two days' notice to cancel in advance of an upcoming delivery.
3. Referral codes are limited to one use per customer. These cannot be used fraudulently and Nonna Tonda reserves the right to change the offer or cancel the codes at any time. 
   1. [3.1] Referrer must have an active subscription.
   2. [3.2] Fraudulent or self-referral voids rewards.
   3. [3.3] Referees must be new customers and cannot be from the same household as the referrer.
   4. [3.4] Referral codes must be shared for personal and non-commercial use only. Sharing codes on discount sites or for commercial purposes is prohibited and may result in disqualification.
      1. Referral codes are intended for personal use only and must be shared privately with friends and family. Any codes found to be shared publicly (including on social media, deal sites or forums) will be made invalid and may result in referral rewards being removed.
   5. [3.5] *A free box equates to a value of £16.50 (a two portion box) which is
      issued to the advocate after a successful referral.
   6. [3.6] Referrers must be paying customers. Gift Card customers are not eligible as referrers. 
4. You’ll receive your deliveries from a Nonna Tonda refrigerated van, cool-box cargo bike or through our delivery partner. All deliveries will contain ice packs to ensure freshness. We don’t guarantee delivery times however will try our best to get to you between 9 am and 6 pm.
   1. [4.1]If something goes wrong with your delivery - whether that's a missing item, damaged packaging, quality concerns, or anything else - please let us know within 5 working days of your original delivery date by calling 020 4538 3991 or emailing hello@nonnatonda.co.uk. We'll do our best to make it right before your next delivery, whether that's updating your delivery notes, organising a replacement, refund, or credit. The right solution will depend on the circumstances.
5. Our pasta keeps best in the fridge for up to 3 days and can be frozen for up to 8 weeks.
6. Of course, we wouldn’t want you to, but if you would like to cancel, please give us a call at 020 4538 3991 or email hello@nonnatonda.co.uk.

Payment is taken on the day of delivery to the card stored on file. By signing up for a subscription with Nonna Tonda you consent to the card details being stored securely to charge you for an ongoing subscription.

Discount Code Terms & Conditions

1. Eligibility – Discount codes are available for use by new and existing Nonna Tonda customers unless stated otherwise. Some codes may be restricted to new customers only.
2. One-Time Use – Unless specified, discount codes are valid for a single use per household.
3. Expiry Date – All discount codes have an expiry date. Nonna Tonda reserves the right to withdraw or amend any discount code at any time without prior notice.
4. Non-Transferable – Discount codes are non-transferable and cannot be exchanged for cash or used in conjunction with any other offer, referral reward, or discount unless stated otherwise.
   
5. Exclusions – Most discount codes cannot be used to purchase gift cards and may not be applicable to specific promotions or subscription plans. It will be made clear if the discount code applies to gift card purchases.
6.  Fair Use – Nonna Tonda reserves the right to cancel any orders or accounts that we suspect are abusing discount codes, including but not limited to fraudulent use, multiple accounts from the same household, or resale of products.
7.  Technical Issues – If a discount code is not working, please contact us at hello@nonnatonda.co.uk before completing your order. We cannot apply discounts retrospectively.

For any questions regarding discount codes, please contact us at hello@nonnatonda.co.uk.

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