WE’RE HERE TO HELP

Before reaching out to us, feel free to check our FAQs. If you’ve thought of it, the likelihood is that someone else has too. If you cannot find the answer you are looking for, please contact us via email or phone. We're very happy to help! 

Finding your way around the new website? Start with our Help Hub.

HELP HUB

Our menu changes every week, with new dishes and seasonal specials throughout the year. Certain favourites come back to the menu on a regular basis - help shape our menu by rating your dishes!

Most people like their pasta delivered weekly, so they don't miss out on our exciting new dishes. However, in the Meal Planner, you can skip deliveries whenever you need, and obviously you only pay for what you receive. It's really flexible!

If you would like to skip your deliveries for several weeks, please get in touch.

Our dishes have a recommended use-by date of two to three days when kept in the fridge. All deliveries are sent out with ice packs to keep everything fresh in transit.

You can also freeze your pasta and sauces for up to three months - for best results, defrost in the fridge the day before.

Every dish card includes a full ingredient and allergen list. You can check what's coming up by visiting your account page.

You can also set your dietary preferences (vegetarian and seafood) in your account so you're never sent a dish you can't eat.

Please note: all of our dishes are prepared in a kitchen that handles other allergens.

Most people like their pasta delivered weekly, so they don't miss out on our exciting new dishes. However, in the Meal Planner, you can skip deliveries whenever you need, and obviously you only pay for what you receive. It's really flexible!

If you would like to skip your deliveries for several weeks, please get in touch.

You are charged for your first delivery when you check out. After that, we take payment at 5am on the day of delivery.

Yes, we are a weekly delivery service – you're not locked in to anything. Cancel whenever you like by giving us a call on 020 4538 3991 or emailing hello@nonnatonda.co.uk. Please let us know by 10pm, 2 days before your delivery is due.

Most deliveries are posted through the letterbox. We also regularly deliver to apartment blocks, houses without front gardens and flats on main roads. If you're not in, we’ll leave it in a safe place and let you know where it is. Please add delivery instructions to your account, so we know the best place to leave it. You’ll never pay for pasta you can’t eat!

We deliver in certain areas on certain days, to keep our food miles down. Pop your postcode into our website to see what day we deliver in your area. You can enjoy your food within 2-3 days of delivery, and our pasta and sauces freeze well, so you can enjoy them later.

Make changes up until 10pm two days before your delivery day.

Depending on the courier, you should receive a text message or an email with some details of the delivery and the delivery time. If you haven't, please do get in touch with us and we will look into it for you.

You are charged for your first delivery when you check out. After that, we take payment at 5am on the day of delivery.

Yes, we can set up two different plans on the same account, should you wish to deliver pasta to a friend or relative. Log in to your account, and then go to My Plans, then Edit Subscription, and under Plan Details, it will allow you to click Add New, where you can add the new delivery address.